Frequently Asked QuestionsYou got questions? We have the answers

How many channels are currently connected with eZee?

eZee channel manager is connected with numerous leading international and local OTAs. Besides, we are constantly expanding our interfaces with new ones. You can check the list on eZee channel integration page.

What to do if my required channel is not available with eZee?

Our distribution network is always expanding with new interfaces regularly. In case a channel of your preference is not in our list, all you have to do is to contact us. After performing a feasibility test we will develop an interface in a minimum possible time period.

Do you provide a trial account for the channel manager?

Yes, you can get a free trial of eZee the Channel Manager. Simply fill up the form here and enjoy the free demo.

Can I add or remove a channel later on?

You can always add or remove a channel later on, there is no limit on the number of channels and we do not charge anything extra for the number of distribution channels. Also, the numbers of channels you are connected to can be changed at your discretion anytime.

Can I stop-sale on OTA at any time?

Yes, just login to eZee Centrix, and use the Stop Sale option as per your convenience for your desired OTA or all the OTAs.

What should I do in case I no longer wish to use your platform?

Action is required from your side to de-link the OTA channels from eZee. You have to contact the account manager of the OTA and update them to deactivate eZee Channel Manager. The account manager should generally do that within 24 hours or less.

Can I show different rates across different channels?

Our system gives you flexibility. You can choose to have the same rates on all channels and your website, or alternatively, you can manage individual rates for each channel. We highly recommend you to keep the same rates for all the channels including your own website; else, you might end up getting a rate parity warning from the OTAs.

Can I change rate and inventory from my mobile?

Yes, you can easily change rate and inventory from your mobile, tablets or PC.

Can I know the rates of my competitors?

With the in-built “Rate-Spider” feature, you can know the rates your competitors are offerings.

Can my rates change automatically as the room inventory changes?

The Yield Management feature allows you to define the rate changes based on inventory allocation. Once you set this the rate changes are automatic when the inventory is changed as per the criteria set.

Can I show rates in different currencies across different channels?

Yes, you can show your rates in different currencies across different channels.

Can eZee Channel Manager connect with third party property management system (PMS)?

eZee Channel Manager is integrated with eZee PMS effortlessly. But if you want to continue with your current PMS and only use the eZee Channel Manager then we can provide an XML interface (API) that allows any third-party software to interface with it. Thus if your PMS vendor is willing to integrate eZee channel manager then we are happy to help them for the interface.

Can I get a pricing sheet for all the products you offer?

Yes, please contact sales for getting pricing list of our products.

Why are eZee products price not listed on the websites?

Previously, for our desktop products eZee had a pricing page available on the websites for everyone to have a look. But as per the request of most of our partners, we finally removed the pricing page and replaced it with a request for quote (RFQ) page. When the end users fill up the RFQ page, eZee send this RFQ form directly to the resellers in that region. If required resellers can edit the pricing that suits them, add other services too that our resellers offer in the quote (if relevant) and send it further to the customer. For those regions where we have our resellers present, eZee generally don’t send RFQ's directly to customers.

For cloud products, eZee would be displaying the price list on the website itself as avoiding that can reduce the lead generation. eZee might change this price display policy from time to time due to various reasons.

Are we required to show our pricings, quotations and agreements given to our clients to eZee?

No, eZee doesn't require any of the above things from the reseller. eZee will simply invoice the reseller for product as per the base price after deducting the commissions.

How much time it takes to implement various eZee products?

The time to implement different products is different and depends upon various aspects like the knowledge of the reseller (if they implement), computer literacy level of the Hotel staff, availability of the hardware during implementation, the size of the property and related

  • eZee FrontDesk generally takes 3 to 10 days for implementation and training
  • eZee Burrp takes 3 to 6 days
  • Implementation of all our web based products like eZee Absolute, eZee Reservation, eZee Centrix, eZee Imenu, eZee Ifeedback and Appytect are done by eZee and the training for the same takes generally 1-3 days depending on various factors.

Custom features development time depends upon the type of customizations.

My clients are asking me technical questions I cannot answer, can you help?

Yes, you and your clients are always welcome to contact our tech support 24/7/365. But to be reasonable after the resellers have gained enough knowledge about the software, we require our resellers to provide the first level of support to their customer. All the questions which resellers can't answer; the client or reseller team mates can directly contact eZee support.

For any enhancements and changes to the products, we recommend you to send an email explaining the requirements in details rather than discussing us on live support.

How can I get more info about eZee products? Do you offer free demo?

We have a demo available for all of our products on the individual product websites.

What are your training programs and options online and offline?

eZee offers free one to one dedicated training on all our products and service to clients, resellers and leads too. You can fill up the training form located at https://ezeecloudtraining.setmore.com and fix a training schedule. Besides that we recommend our resellers to provide such trainings as well in their region as such trainings give us more chances to win the customers. Our conversion ratio of lead to client once they take training is 80% plus.

Apart from that eZee also provides onsite training and implementation on behalf of resellers, but there are charges applicable for the same. Apart from that eZee offers free training to resellers team at our office, while the same training at resellers location will levy out-of-pocket expenses incurred by eZee.

Would we be able to localize the product as per my country standards?

Yes. Most of our products have a localization option in the configuration section from which the most obvious localization can be done by clients / reseller itself. In case of some extremely uncommon localization, you need to check with eZee support team for the possibilities and time schedule for the development of the same.

Does your product comes with tutorials, help or any training documents?

Yes, All eZee product comes with easy to understand user manuals and help written in simple English language. As of now we don't have the manuals available in other languages. For some products we are already developed Video helps and gradually we are planning to provide video helps for all our products. You can watch eZee you tube channel on https://www.youtube.com/user/eZeeTechnosys

Do eZee products interact with each other?

Yes, all the eZee products having a seamless integration with relevant products. Apart from eZee’s own product eZee also interfaces with huge number of 3rd party software. The list of third party integrations are available on individual product websites.

Do you offer customization of your products?

eZee has a huge development team which just works on upgrading our products constantly. If you need a customization please check with the support team if such customization is already in development phase or if the same has been already planned in our next versions. We have also observed that often resellers asks for some features which are already present in the software. The priority of the development of the customization depend upon case to case basis. If you have a unique customization which applies to just some specific client, then eZee does offers such customization on chargeable basis too while if the changes you recommend are helpful to other clients also then we do that without any charges.

If required can we talk directly with the technical team?

Our support staffs are well trained to understand the technical talks to a reasonable level. Thus we always recommend our resellers to first talk with our support team. If the need arise our support staff will directly take our technical team in conference and make them available for a group discussion on highly technical issues. In some cases, specially while integration of third party applications like key card integration and accounting software integration, our technical team directly communicates with the resellers or the vendors.

Apart from that all our platinum partners can have access to cell phone numbers of the highest level of management too which reseller can use in emergencies.

How long does it take to setup Booking Engine for my property?

The average time needed to setup the booking engine in real time is 3 business days after receiving the required information about the property.

Can eZee booking engine be integrated with my existing website?

eZee Reservation can be easily integrated with any website using customizable templates that can be matched to the design and layout of your current website. Integration can be done by your website developer using the code provided by us, or the same can be taken care of by eZee technical team.

Can I accept Credit Cards / PayPal or include my preferred payment gateway?

eZee seamlessly integrates with a number of popular payment gateways including PayPal, X-charge, SagePay and many others. If your preferred payment gateway is not available in our ready list, we would be happy to get it integrated. Full or advance deposit payments can be collected by debit or credit card.

How many rooms can a customer book in one reservation?

There is no limit on the number of rooms that a customer can book in a single reservation. However, you can put a limit if you wish from the configuration settings in the admin panel of the booking engine.

What about reservation cancellation?

Customers can also cancel their bookings online, provided you allow it. We have various settings whereby you can set the cancellation conditions. Upon cancellation, you will receive a message regarding the cancellation and the customer will receive an email confirming their status.

How can I ensure that bookings are from genuine guests?

Once a booking has been placed by the guest and confirmed in your system, you can view all details via the admin panel. If you find any booking that does not seem genuine, you as the system administrator can use the details to contact the guest and confirm them as genuine prior to processing booking further.

Does eZee Booking Engine support more than one hotel? If yes, then how?

Yes, eZee Booking Engine does support multiple properties. These properties can be in the same or different locations. The booking engine can be integrated into each of your property’s website or a single website for all properties. You can get the reservation and occupancy details from all of these into an integrated central control and admin panel.

Do I have full control of the online booking system?

eZee Booking Engine provides you with complete control of the online booking process. You can enter and modify room description, rates, and allocations - all accessible 24 hours a day from any device with an Internet connection. This makes it easy and quick to increase room allocations or to close out dates that are fully booked. You can close availability – stop sales – any time you want.

How do our property and the customer be notified when a booking is made?

All customers who complete the three steps of the reservation process will receive an instant on-screen confirmation of reservation. The screen will provide their reservation details as well as a booking id / number. They will be advised to print it for ease of reference. Within a couple of seconds, the system will also email them a confirmation of the reservation with additional details such as the hotel’s contact numbers and address. Simultaneously, the system does send a notification mail of a new booking done to the hotelier/administrator, also showing a new booking received pop-up in the Administrative panel of eZee Booking Engine. If you’re concerned about missing an email notification, consider taking advantage of our convenient SMS notification module.

Can I manually enter bookings taken over a phone call offline?

Yes, you can, once you log-in, click on 'Add Reservation' and accordingly enter the guest details either for confirmed or unconfirmed booking.

I don't have a website. Can I still take online bookings?

You can utilize the eZee booking page as a substitute for your website and direct customers to it through marketing email campaigns or by publishing links on various websites. Additionally, you can use you Facebook page and can accept online bookings directly from your fan page.

How will the guests make payment?

All payments are directly sent to the host. You can either collect payments after arrival or use one of the integrated payment gateways from the system itself.

Does eZee charge a commission?

No, eZee does not charge any commission either to you or your guest on bookings. All you pay is the subscription fee.

How can my guest make a booking?

eZee offers several ways to accept online bookings, our CMS plugins seamlessly integrate a self-service booking portal with your hotel website, including WordPress, Joomla, and Drupal. Moreover, you can use our ready hosted booking page and even offer bookings and special offers through your Facebook page.

How will direct bookings can help me?

One of the greatest advantages of direct bookings is that you are the owner of the bookings coming to your property, you are not required to pay any kind of commission to any third-party agents. In fact, by offering secret deals and offers to guest on direct bookings you can even go around the rate parity clause.

How does eZee help me attract new guest?

eZee is the perfect solution to encourage new guest to book your property and it has got tools that help in promotions and advertisement as well. Travelers today demand instant services and want to immediately know what facilities you provide and how much will it cost them. Through eZee solutions, you can provide all that and allow them to make an informed decision regarding the property and services. In the absence of such facility, the potential guest will start looking for other properties offering this facility to them.

What if eZee doesn't have a feature I need?

At eZee, we always listen to our clients. If there is any functionality missing from the software that you need, please inform us about your requirements so that we can try and implement it in our solutions.

Does eZee have an API?

Yes, eZee provides API to access, retrieve, and manage data. These APIs allow you to insert availability, rates, updates, reservations, booking & voucher widgets with API response in various formats including JSON. Please send a request to sales[at]ezeetechnosys.com and tell us what you want to build with our API.

The query still not answered?

Feel free to contact us at sales[at]ezeetechnosys.com. We will advise, assist and consult in every way we can.

What are the features of Software?

eZee Centrix is packed with useful features and modules, click here to get complete details.

What are the prices per room?

To be precise we charge $1/Day/Room for a property. However, the minimum amount would be for at least 10 rooms. Click here to get more details on the pricing of eZee Reservation.

If your property runs for 5 months of the year seasonally, do you pay for a whole year or just for 5 months?

eZee Centrix is an online channel manager and completely functional on cloud. The payment is subscription based and you could keep the subscription monthly, quarterly or even yearly. You can opt for monthly subscription and we can disable the account for you if the property shuts down and resume once the property is running again. Pricing structure one year’s subscription up front. However, we do offer hefty discounts to selected properties on opting 1 year subscription.

How do we provide training?

We provide on-site training for a fee and free online training via chat or call, here eZee’s training team will assist you with product implementation and training. Whether the training is for complete product or specific process, our trainer will provide the training as many times as required with no added charge. Click here to schedule a training.

Is it possible for me to get an extension to my trial account?

Usually, we offer the demo for 14 days only. In case you are interested in buying the paid version and need to test it some more, you can request an extension for the demo account.

Is the price sent for 1 hotel or all hotels ?

Yes, the pricing you can see is only for one property. In case of multiple properties, the package would differ from the original one. Contact us at sales[at]ezeetechnosys.com for more details.

What is your refund policy?

eZee offers a fully functional free 14 days trial version for you to test the software. We even offer free on-boarding and training during the trial period. As we have a 'try before you buy' approach, we do not offer a refund for the products.

What are the charges to become a reseller? Why do you charge reseller deposit?

eZee receives good number of reseller enquiries on daily basis. Unfortunately not all those companies are serious about business and ends up being a bad business case for us. Apart from that in most cases we only appoint 1 reseller per region unless the region is very big. If we contract with a company which isn't keen enough to produce some results we not only have a loss of opportunities wasted by means of leads that we send to them, but we also waist the new reseller opportunities that we get which we cannot entertain as we are contracted with the non performing resellers. We don't charge any fees for becoming our reseller, but what we ask is to some deposits based on the region applied. This deposit can be redeemed when the reseller makes the sale. Most of our resellers redeem the deposit in just few sales. The small deposits make us comfortable to know the seriousness of the reseller whom we are appointing as reseller and as this amount is easily redeemed the resellers join us virtually without any costs.

Why does eZee asks for deposits for select products?

eZee receives good number of reseller enquiries all the time. Not all the enquiries turn up to be serious enough in their efforts and end up wasting; time, resources and the most importantly the leads that we send to them. In order to cut down the non-interested / non-performing resellers in the start, lately we were forced to introduce some minimum business guarantee in terms of deposits.

Apart from that in many cases we appoint only 1 reseller per region unless the region is very big. If we contract with a company which isn't keen enough to produce some results we not only have a loss of opportunities wasted by means of leads that we send to them, but we also waist the new reseller opportunities that we get which we cannot entertain as we are contracted with the non performing resellers.

These small deposits are kind of assurance to us about the seriousness of our newly appointed resellers. These deposits are not any kind of fees as the full deposit can be reimbursed against the future sales and commissions. Most of our resellers redeem the deposit in just few initial sales. Read the question below on how the deposit is reimbursed to get more info.

How does eZee reimburse the deposit money?

Here is a short example of how to reimburse the deposit.

Assume that you have paid 8000 as the reseller deposit to eZee for platinum reseller ship where you get 40% commissions.

Your opening balance with eZee is 8000 to start off.
Assume you make a Sale @ 10,000 (eZee Base Price, not considering your markups)
Your commissions: 4000 (@ 40%)
Due to be paid to eZee: 6000
Your Balance with eZee: 8000
Your balance with eZee after this sale: 2000 (8000 - 6000)

Your Second sale is say of 4000 (eZee Base Price)
Your commissions: 1600 (@ 40%)
Due to be paid to eZee: 2400 (4000 - 1600)
You're previous balance with eZee: 2000
Your balance with eZee after this sale: -400

Thus on completion of this sale, you end up paying only 400 to eZee, while all your deposits are fully utilized after this sale. For all futuresale after this, you will have to remit the 60% of the eZee base price.

After introducing the deposits lately we have decreased the numbers of reseller enrolments, but what we got were all serious enrolment's whom we can look forward to work for long long time to mutually benefit each other.

Note: For our web products, the commission is 25% only and not 40% as shown in the above illustrations. All the numbers are shown are for illustrations. Annual maintenance charges, resellers mark-up, resellers gain from training and implementations are not taken into considerations to make the calculations easy to understand.

How can get more information about channel partner program?

Please send us email with all your queries and our business executive will get back to you to discuss further on all your queries.

Request a call back!